Refund Policy

Refunds and Returns

Shopology takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact us as soon as possible (shop@shopologychch.co.nz).

 

Damaged Goods

If your purchased products arrive in a damaged condition please contact us via email and we can arrange for replacement goods to be sent. Any damaged item must be returned in their original packaging. 

The cost of delivery for returns is not refundable unless the item is faulty.
If you're sending an online order back to us, we recommend using a tracked service as Shopology cannot take responsibility for lost packages. Until your return is received by Shopology, it is your responsibility. 

Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return.

 

Change of Mind Returns

For change of mind returns on other products (excluding sale items and those listed below) we offer a store credit for the value of the product (excluding shipping charge).

*This return policy excludes food, earrings, skincare, personal care items, furniture and items on sale unless faulty.

 

All returns are at the discretion of Shopology.